Welcome to Korkuma!

Korkuma is a Platform that enables businesses to publicly or privately broadcast real-time live video stream events. This Privacy Policy applies to users and spectators of our Platform, and is part of our Terms of Service, and applies to websites and mobile applications, owned and operated by us, our predecessors or successors in interest, or our affiliates (collectively, the “Platform”), all services, applications, software, features and products that are accessible through our Platform that link to or reference this Agreement (together with the Platform, the “Services”) whether provided by us or our affiliates.     

Korkuma is a global company. By using our Services, you agree that your personal information that you provide directly to us, or that we collect through your use of our Services, may be transferred to and stored in the Czech Republic and in Ireland, handled as described in this Policy.

Information we collect 

Users

A User is someone who Live-streams Content to their Viewers through Korkuma’s Platform. To become a User, you must create an account in accordance with our Terms. You must also provide us with additional information for tax purposes. Depending on your location you may have to provide us with some combination of your:

• Business Name / First and Last Name
• Address / Place of residence / Registered or real seat
• ID Number / VAT ID, TAX ID / Date of birth / NON-PROFIT Registration Number
• Phone number, e-mail address

As a User, you must provide your payment information to our payment processor Stripe. You can see the privacy policy for the payment processor on https://stripe.com. At this time, Korkuma does not receive your full card number. Payment processor provides us with a token that represents your account, your card’s expiration date, card type and the last four digits of your card number. If you are required to provide your name and e-mail address to the payment processor, then they also provide us with that information.

We collect and process following information about your Live Streams via our Platform: the number of Live Stream events, time watched by Viewers, number of comments per Live Stream, number of likes per Live Stream and the tier of your subscription to our Platform.

Viewer

A Viewer is someone who connects to Korkuma’s Live Stream Platform to see User’s Live Stream. Korkuma does not store any of your personal data. Once you join User’s Live Stream you only need to fill in a nickname for the current live stream session and you may spectate the Live Stream and comment in the chat. Once the Live Stream ends we do not store any of your personal data, with the exception of aggregated and anonymized data about how Viewers use Korkuma that cannot be linked back to you or any individual user. 

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the type of device you use to access Korkuma, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your self-disclosed country, your IP address, and from your payment card.

User Surveys

From time to time, we may solicit your participation in User surveys to better understand and serve our User base which you may elect to share or not. We collect such information to ensure we provide the best possible service. To the extent that you participate, we will store your survey responses.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of Korkuma. 

Please see our Cookie Policy for more information on our use of cookies on Korkuma.

How We Use Your Information

We process your information to:

• verify your identity to comply with EU, state, and international laws
• allow you to sign into your account
• process subscription payments
• send you e-mails relevant to your usage, as controlled by your e-mail preferences
• reply to your questions
• provide to you existing and enhanced services related to your Korkuma account
• understand how you use the service, and create better tools for Users to serve Viewers
• conduct research and development to improve Korkuma and develop future products
• prevent fraud and abuse on Korkuma
• provide you with reasonable accommodation, if you notify us of a disability

Information We Share with Users

By becoming a Viewer of a Live Stream event, you agree to have the following information shared with that User:

• some aggregated and anonymized data about how Viewers use Korkuma that cannot be linked back to you or any individual user

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with Users, under the following circumstances:

• with our service providers, who are companies that are contractually engaged with us to provide us with services, such as e-mail management, analysing data trends, credit card processing, multi-currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of your data they receive from us to the same extent that Korkuma protects it.
• to protect the security or integrity of Korkuma, and to protect the rights, property, or safety of Korkuma, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on Korkuma). If we are going to release your data, we will do our best to provide you promptly with notice by e-mail if applicable, unless we are prohibited by law from doing so.
• in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.
• with our partners, who may have access to your data to perform their services, and who are obligated by contract to safeguard any of your data they receive from us to the same extent that Korkuma protects it.

In particular your personal data might be processed by following third parties:

• Amazon Web Services  – Privacy Policy
• Google Analytics – Privacy Policy
• Hubspot - Privacy Policy
• Webflow - Privacy Policy
• Hotjar - Privacy Policy
• Albacross - Privacy Policy
• Heap - Privacy Policy

Your Preferences and Rights over Data

Choosing Your Preferences

Settings link lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our Terms of Service, you expressly agree that Korkuma may:

• provide you with information about our service, service enhancements, or new Korkuma products, while you are on our web site or using our apps.
• send you messages regarding your existing service, or enhancements related to your existing service, when you are off our Platform, via e-mail, or text, if you have signed up for a service that uses text messages.
• send you messages related to services we provide which are separate from your existing service via e-mail, from which you may opt-out.
• send you marketing e-mails or texts if you don’t have a Korkuma account but have consented to receive such messages, from which you may opt-out.
• promote your scheduled Live Streams for greater discoverability.

Opting out of Marketing

You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter by sending a written request to info@korkuma.com.

Opting out will stop marketing e-mails. Please allow up to 30 days for your opt-out request to be processed.  If you have an account with Korkuma, you will continue to receive service-related e-mails, and texts, if you have opted into receiving texts. 

We will never sell your information to third parties for marketing purposes without your prior consent.

Accessing, Updating or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages. 

Deleting Your Account

You can have your account deleted by sending a deletion request to info@korkuma.com. Please be aware that this is a final act and cannot be reversed. If you would like to transport your data, please be sure to download your data first before you delete your account.

Turning off E-mail Notifications

You can change your e-mail notifications in your settings. While this allows you to stop any notification e-mails, we will still send some critical service e-mails.

Turning off Mobile Notifications

If you download the Korkuma App you may also receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password-protected accounts with Korkuma. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Korkuma account.

If we are unable to verify your request, then for your protection, we reserve the right to deny the request.

Compliance with EU Privacy Laws

Korkuma is an international company that complies with the General Data Protection Regulation (GDPR). We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notification and Users’ consent, which our Users may revoke at any time.

Your personal data will not be transferred to countries outside of the European Union, unless this is necessary for the performance of the Agreement or for any other reason in accordance with the rules for such transfer laid down in the Regulation.

Exercising Your Data Rights

Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) regarding data that Korkuma controls as a Data Controller as defined under the GDPR, including:

• the right of access to their personal data;
• the right to correct or rectify any inaccurate personal data;
• the right to restrict or oppose the processing of personal data;
• the right to erase or delete their personal data;
• the right to personal data portability; and
• the right to opt-out of the sale of personal information.

You can exercise rights over your data on Korkuma in the following ways:

• accessing, reviewing, modifying, and updating your data in your account settings.
• viewing our privacy policy.
• deleting a previously-disabled account by e-mailing Korkuma.
• opting out of marketing in your account settings.
• If you are unable to log into your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to us. We reserve the right to decline your access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.

Contacting Us

If you have privacy concerns or questions, you can contact us via e-mail.

Prohibition against Discrimination

We do not discriminate against anyone who exercises their privacy rights.

Our Data Retention Period

We retain your account information for ten years after your account is last active, unless you delete, or you request us to delete, your account. We may continue to retain some information, even after you delete your account if we are required to do so in order to comply with various laws.

Security

The security of your personal information is important to us and we follow industry standards to protect it.

Children

Korkuma is not directed or intended for children under the age of 13, and we do not knowingly collect personal data from such children. If you believe we might have personal data from a child under the age of 13, please let us know at info@korkuma.com.

Changes

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site, or where appropriate by sending you an e-mail in advance of the changes coming into effect. Continuing to use Korkuma after a change to this policy means you accept the new policy. If you have any questions, please e-mail us.